Privacy Policy
Last Updated: August 22, 2024
1. Introduction
Welcome to Couples to Cradles. Your privacy is important to us, and we are committed to safeguarding the personal information that you entrust to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
a. Personal Information
We may collect personal information that you provide directly to us, such as:
Contact Information: Name, email address, phone number, mailing address.
Payment Information: Credit card details, billing address.
Demographic Information: Age, gender, preferences, interests.
Health Information: Any health-related information you provide, which may be necessary for the services we offer.
b. Automatically Collected Information
When you interact with our website, we may collect certain information automatically, such as:
Usage Data: IP address, browser type, device information, pages visited, and time spent on our site.
Cookies: Small files stored on your device that help us understand your preferences and improve your user experience.
3. How We Use Your Information
We use the information we collect for various purposes, including:
Providing Services: To deliver the services you have requested and manage our relationship with you.
Processing Transactions: To process payments and manage billing.
Communication: To communicate with you, including sending service updates, promotional offers, and newsletters (with your consent).
Improving Our Services: To analyze usage data and improve our website and services.
Compliance: To comply with legal obligations and enforce our terms and conditions.
4. Disclosure of Your Information
We do not sell or trade your personal information. However, we may share your information with third parties in the following circumstances:
Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, or providing other services.
Legal Requirements: We may disclose your personal information if required by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the new owner.
5. Data Security
We take the security of your personal information seriously and implement various measures to protect it, including:
Encryption: Sensitive data, such as payment information, is encrypted using industry-standard encryption protocols.
Access Controls: Access to your personal information is restricted to employees and service providers who need it to perform their duties.
Data Retention: We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
6. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your experience. You can choose to accept or decline cookies through your browser settings. However, declining cookies may affect your ability to use certain features of our website.
a. Types of Cookies We Use
Essential Cookies: These are necessary for the operation of our website.
Analytical Cookies: These help us understand how you use our site, allowing us to improve its functionality.
Marketing Cookies: These are used to track visitors across websites to deliver relevant ads.
7. Your Rights Regarding Your Personal Information
Under Canadian privacy laws, you have the following rights concerning your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request corrections to your personal information if it is inaccurate or incomplete.
Withdrawal of Consent: You may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
Deletion: You can request the deletion of your personal information, subject to certain conditions.
To exercise any of these rights, please contact us at the information provided below.
8. Children’s Privacy
Couples to Cradles does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
9. International Data Transfers
If you are accessing our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada or other jurisdictions where our service providers are located. By using our website, you consent to any such transfer of information outside your country.
10. Links to Third-Party Websites
Our website may contain links to third-party websites. Couples to Cradles is not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Couples to Cradles
402 2nd Ave South
Lethbridge, Alberta, Canada
403-715-3319